Toby O’Rourke

President & CEO of Kampgrounds of America, Inc.
Background

Workshop Title


A company can quickly propel into the negative media spotlight when customer service issues escalate — particularly when discrimination may be involved.



Course Description

In these situations, authenticity and swift action is key. During this session, KOA reflects on similar challenges they have experienced, how they have approached crisis management, and what positive learnings and outcomes came as a result. 

 


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